How Yatours collects, uses, and protects your information.

Yatours (“we”, “us”) respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

Depending on how you interact with us, we may collect:

• Identity and contact details (name, email, phone, country)
• Travel preferences and enquiry details you submit
• Communications with our team
• Technical data such as browser type, device, and approximate location derived from IP address
• Cookie and similar technology data as described in our Cookie Policy

We use personal information to:

• Respond to enquiries and prepare private journey proposals
• Coordinate bookings, stays, transport, and on-trip support
• Improve our website and services
• Send service messages related to your trip or request
• Send optional marketing only where permitted and with a clear opt-out
• Meet legal, security, and operational requirements

We use cookies and similar technologies as explained in our Cookie Policy. Non-essential cookies are used only after you provide consent through our cookie controls, where required.

You can review or change preferences at any time via Cookie Settings or the Cookie Policy page.

We may share information with trusted partners only as needed to deliver your journey or operate the website — for example accommodation providers, chauffeur-guides, payment processors, or IT service providers. We do not sell personal information.

We retain personal information only as long as needed for the purposes described above, including enquiry follow-up, booking fulfilment, and legal or accounting requirements. Exact retention schedules should be defined in Yatours’ internal data retention policy.

Sri Lanka-based operations may process information locally and through international tools (for example email or cloud hosting). Where transfers occur, we take appropriate steps consistent with applicable law.

We apply reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; please use strong unique passwords for any accounts and contact us promptly if you suspect misuse.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to withdraw consent where processing is consent-based. Use the privacy request options below or email us.

Our website and services are aimed at adults planning travel. We do not knowingly collect personal information from children without appropriate parental involvement in a booking context.

Our site may link to third-party websites. Their privacy practices are their own. We encourage you to read their policies before providing information.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when revisions are published.

For privacy questions or requests, contact Yatours at [email protected] or via our Contact page. Include enough detail for us to verify and respond to your request.