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Yatours
Quiet Sri Lankan landscape at soft morning light

Help centre

Answers before you even ask.

Everything you need to know about planning and travelling with Yatours.

Clear answers. Calm next steps.

Browse by topic or search a question. If you need a personal reply, a specialist is one conversation away.

32 questions available

Planning

How do I start planning a journey with Yatours?

Share a rough brief — dates, interests, who is travelling, and any must-sees. A specialist will reply with questions and a private outline. There is no obligation until you confirm.

Start planning

How far in advance should I enquire?

Four to eight weeks is comfortable for most itineraries. Peak seasons, boutique stays, and festival dates benefit from earlier planning — ideally three months ahead.

Can you customise itineraries?

Yes. Every journey is private and flexible. Suggested routes are starting points — we reshape pace, stays, and stops around you.

Browse private tours

What trip lengths do you recommend?

Seven to fourteen days suits most first visits. Shorter stays work for focused regions; longer journeys suit full-island circuits without rushing.

Booking

How does booking work?

Once you are happy with the proposal, we confirm inclusions, stays, and pricing in writing. A deposit secures arrangements; the balance follows on an agreed schedule before travel.

Do I need to book in advance?

Yes for peak months and special stays. Shoulder seasons are more flexible, but early planning still secures better vehicles, guides, and room types.

Can I change plans after confirming?

Often yes, subject to supplier terms and availability. We handle amendments calmly and explain any cost or schedule impact before you decide.

Can you arrange journeys for families or small groups?

Absolutely. We plan around children, multi-generational travel, and friends travelling together — including vehicle size, pacing, and rooming.

Payments

What payment methods do you accept?

Bank transfer is standard. Card payments may be available depending on your location and the journey. Clear instructions are included with your confirmation.

Which currency is pricing shown in?

Most proposals are quoted in USD for clarity. Local currency options can be discussed when useful. Taxes and inclusions are listed plainly.

Is a deposit required?

Yes. A deposit reserves hotels, vehicles, and guiding. The remaining balance is due before travel on the schedule set in your confirmation.

What is your cancellation policy?

Terms depend on suppliers and how close you are to departure. Your confirmation includes the applicable policy. Travel insurance is strongly recommended.

Contact us about terms

Private Tours

Are tours private?

Yes. Yatours journeys are private for your travelling party — no shared coaches or fixed group departures.

Why choose Yatours

Can we adjust the daily pace?

Yes. Start later, linger longer, or skip a stop — your chauffeur-guide and specialist keep the day flexible where roads and bookings allow.

How are chauffeur guides selected?

We work with licensed, experienced driver-guides known for reliability, local knowledge, and the ability to read a guest’s pace.

Do you accept solo travellers?

Yes. Solo journeys are welcome. We plan safe pacing, suitable stays, and a trusted chauffeur-guide for the whole trip.

Accommodation

What kind of accommodation do you use?

Boutique bungalows, heritage hotels, and coastal hideaways chosen for character, location, and comfort — matched to your brief and budget.

Are accommodation upgrades possible?

Yes. We propose stays that fit your brief and can upgrade or swap properties as availability and preference allow.

Can dietary needs be accommodated?

We note dietary requirements and share them with stays and restaurants along your route wherever practical.

Can you support families with children?

Yes. We adjust timing, rooming, and activities for families — including connecting rooms or family suites when available.

Transport

Can you arrange airport transfers?

Absolutely. Meet-and-greet arrivals and departure transfers are a standard part of how we begin and end most journeys.

What vehicles do you use?

Clean, comfortable private cars matched to group size and route — maintained for safety and ease on Sri Lankan roads.

View fleet

Are child seats available?

Yes, when arranged in advance. Tell us ages and requirements so we can prepare the right seats before you arrive.

Can you include the scenic train?

Yes — popular highland segments can be built into your itinerary where seats and timing work. We handle bookings and station logistics.

Travel Advice

When is the best time to visit Sri Lanka?

It depends on regions. The south and west are typically calmer from December to March; the east shines around May to September. We plan around seasons for your route.

Explore destinations

Do I need a visa?

Most nationalities require an Electronic Travel Authorisation (ETA) or visa before arrival. Rules change — check official sources for your passport, and ask us if you need guidance.

Should I buy travel insurance?

Yes. We recommend comprehensive cover for medical needs, delays, and cancellations. Policies should match your itinerary and activities.

How do you approach wildlife experiences?

We avoid attractions that compromise animal welfare — including elephant riding — and favour responsible parks and viewing practices.

Before You Arrive

What happens when I land?

Your chauffeur-guide meets you at arrivals with clear identification. Luggage assistance and a calm transfer to your first stay follow.

What should I pack?

Light layers, modest clothing for temples, comfortable walking shoes, sun protection, and any personal medication. We send practical notes with your final itinerary.

Is support available during the journey?

Yes. You have a reliable contact point while travelling, plus your chauffeur-guide for day-to-day coordination.

Can I contact you on WhatsApp?

Yes. WhatsApp is one of our preferred channels for quick questions before and during planning.

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Cliff-top view over the Indian Ocean at sunset

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